Karkiya Privacy Policy – Your Data, Your Rights

Welcome to Karkiya's Privacy Policy. Karkiya is an online gaming platform serving players across Bangladesh. We are committed to protecting the personal information of every player who registers and plays on our platform.

This Privacy Policy explains what personal data Karkiya collects from you, how we use it, who we may share it with, and what rights you have in relation to your data. It applies to all users of the Karkiya website, mobile app, and any related services.

By creating an account on Karkiya or using any part of our platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with how we handle your data, please do not use the Karkiya platform.

We review and update this policy regularly to reflect changes in our practices or applicable laws. The date at the top of this page always shows when the policy was last revised. We recommend checking back occasionally, especially if you are a regular Karkiya player.

Karkiya collects personal data in two main categories: information you provide directly, and information collected automatically when you use the platform.

Information you provide directly:

• Full name and date of birth (required for account registration and age verification)
• Mobile phone number linked to your bKash, Nagad, or Rocket account
• Email address (used for account notifications and support communication)
• Government-issued ID details (collected during identity verification / KYC)
• Payment information, including mobile banking account numbers used for deposits and withdrawals
• Any information you provide when contacting our support team

Information collected automatically:

• Device information (device type, operating system, browser version)
• IP address and approximate location data
• Session data including login times, pages visited, and time spent on the platform
• Game activity logs including bets placed, games played, and outcomes
• Transaction history including deposits, withdrawals, and bonus activity
• Cookie and tracking data (see Section 6 for full details )

Karkiya collects your personal data through several channels, all of which are designed to be transparent and straightforward.

• Registration form: When you create your Karkiya account, you provide your name, mobile number, date of birth, and other basic details directly through the registration form.
• KYC verification: When you submit identity documents for account verification, we collect and store the relevant details from those documents securely.
• Deposits and withdrawals: When you make a transaction through bKash, Nagad, or Rocket, we receive confirmation data from the payment provider including the transaction reference and account details.
• Support interactions: When you contact our support team via live chat or email, we collect the content of your messages and any information you share to help resolve your query.
• Automatic collection: Our platform automatically logs technical and usage data each time you access Karkiya. This includes your IP address, device details, and in-platform activity.
• Cookies and similar technologies: We use cookies and local storage to maintain your session, remember your preferences, and analyse how players use the platform. See Section 6 for more detail.

Karkiya uses your personal data only for legitimate purposes directly related to operating the platform and serving you as a player. Here is a clear breakdown of how your data is used:

• Account management: To create and maintain your Karkiya account, verify your identity, and keep your account secure.
• Payment processing: To process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer, and to maintain accurate transaction records.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Platform improvement: To analyse how players use Karkiya, identify technical issues, and improve the overall experience for everyone.
• Fraud prevention: To detect and prevent fraudulent activity, money laundering, and violations of our Terms and Conditions.
• Legal compliance: To meet our obligations under applicable laws and regulations, including anti-money laundering (AML) requirements.
• Responsible gaming: To monitor gaming patterns and identify players who may need support, in line with our responsible gaming commitments.
• Communications: To send you important account notifications, security alerts, and — where you have opted in — promotional offers and updates.

Karkiya does not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. If any automated process flags your account for review, a member of our team will assess the situation before any action is taken.

Karkiya does not sell your personal data. We share your information only in the limited circumstances described below, and only to the extent necessary for each purpose.

• Payment providers: We share necessary transaction data with bKash, Nagad, Rocket, and banking partners to process your deposits and withdrawals. These providers have their own privacy policies and are bound by their own data protection obligations.
• Identity verification services: When you complete KYC verification, your identity documents may be processed by a third-party verification service operating under strict confidentiality agreements with Karkiya.
• Technology providers: We use trusted third-party services for hosting, analytics, and platform infrastructure. These providers access only the data they need to perform their specific function and are contractually prohibited from using it for any other purpose.
• Legal authorities: We may disclose your personal data to law enforcement, regulatory bodies, or other authorities if required by law, court order, or to protect the rights and safety of Karkiya and its players.
• Business transfers: In the event of a merger, acquisition, or sale of Karkiya's business, your data may be transferred to the new entity. You will be notified of any such change and your rights will be maintained.

Karkiya uses cookies and similar technologies to make the platform work properly and to understand how players use it. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and maintain your account security. You cannot opt out of essential cookies while using Karkiya.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you don't have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate the platform — which pages are most visited, where players spend the most time, and where technical issues occur. This data is aggregated and anonymised.
• Security cookies: These help us detect and prevent fraudulent activity, including identifying unusual login patterns or suspicious account behaviour.

You can manage cookie preferences through your browser settings. Disabling non-essential cookies will not prevent you from using Karkiya, but some features may not work as smoothly. Clearing cookies will log you out of your current session.

Karkiya does not use third-party advertising cookies or allow external ad networks to track your activity on our platform.

Karkiya retains your personal data for as long as your account is active and for a reasonable period afterwards, in line with our legal obligations and legitimate business needs.

• Active accounts: We retain all account data for the duration of your relationship with Karkiya.
• Closed accounts: After an account is closed, we retain core identity and transaction records for a minimum of 5 years to comply with anti-money laundering regulations and financial record-keeping requirements.
• Support records: Communication records with our support team are retained for 2 years after the last interaction.
• Technical logs: Server logs and session data are retained for up to 12 months for security and fraud prevention purposes.
• Marketing data: If you have opted in to marketing communications, we retain your contact details for this purpose until you opt out.

When data is no longer required, it is securely deleted or anonymised so that it can no longer be linked back to you as an individual. We do not retain data indefinitely.

Karkiya takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, or misuse.

• SSL/TLS encryption: All data transmitted between your device and Karkiya's servers is encrypted using industry-standard SSL/TLS protocols.
• Password hashing: Your password is stored as a one-way cryptographic hash. Even Karkiya staff cannot see your actual password.
• Access controls: Access to personal data within Karkiya is restricted to staff who genuinely need it to perform their role. All access is logged and audited.
• Two-factor authentication: We offer 2FA for all player accounts and strongly encourage you to enable it from your account settings.
• Regular security reviews: Our platform undergoes regular security assessments to identify and address potential vulnerabilities before they can be exploited.
• Incident response: We have a documented incident response plan. In the event of a data breach, we will act quickly to contain it, assess the impact, and notify affected players as required.

While we take every reasonable precaution, no online platform can guarantee absolute security. You also play a role in keeping your account safe — use a strong, unique password and enable 2FA.

As a Karkiya player, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected].

Karkiya is strictly an adult platform. We do not knowingly collect personal data from anyone under the age of 18. Our registration process includes an age declaration, and we verify age during the KYC process.

If we discover that a person under 18 has created an account on Karkiya, we will immediately close the account, delete all associated personal data, and return any deposited funds to the original payment method.

If you are a parent or guardian and believe your child has registered on Karkiya, please contact us immediately at [email protected]. We will investigate and act within 24 hours.

Karkiya may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable laws. When we make significant changes, we will notify registered players via email or an in-app notification.

The "Last updated" date at the top of this page will always reflect the most recent revision. We encourage you to review this policy periodically, particularly before making a deposit or sharing additional personal information with us.

Your continued use of the Karkiya platform after any changes to this policy have been published constitutes your acceptance of the updated version. If you disagree with any changes, you should stop using the platform and contact support to close your account.

If you have any questions about this Privacy Policy, want to exercise your data rights, or have a concern about how Karkiya handles your personal information, please get in touch with our team. We're available 24 hours a day, 7 days a week.

• Email: [email protected]
• Live Chat: Available from your account dashboard after logging in
• Privacy requests: Mark your email subject as "Privacy Request" for priority handling
• Response time: General queries within 10 minutes; formal privacy requests within 10 business days

For responsible gaming support or self-exclusion requests, please visit our Responsible Gaming page. These requests are handled with full confidentiality and given priority by our team.